Delivery & Returns

Delivery 

All our products are stocked within the UK so once we receive your order we’ll do our upmost to get your furniture to your front door as soon as possible (usually within 10 days of ordering).

Our delivery partners will contact you once they have received your order to arrange a suitable delivery time. Please note that our deliveries usually happen on weekdays, however, if you want to arrange a weekend delivery, you can discuss this with our delivery partners directly (this service may incur additional charges).

All our products are packed to the highest standards to ensure they arrive to you in pristine condition.

Refunds & Returns

We understand that from time to time an item you’ve purchased might not be quite right once it’s in your home, or it may not meet the expectation you first had. That’s no problem, as we’re happy to give you 14 days to change your mind if you’re not completely happy.

All we ask when you want to return an item to us is the following:
• Firstly - make sure you open the original box carefully and save all the packaging and documentation.
• Call or email our Customer Service Team and discuss the problem: contact@boliving.com or 0345 3405063.
• Repack your item in the original packaging and seal it up securely.
• Return the goods by courier (please note, we are not responsible for any charges incurred) or in person to our returns unit: BoLiving, Ubique Business Park, March Way, Battlefield, Shrewsbury, Shropshire, SY1 3JE.

Once we have received your returned goods, we will inspect them and ensure they are as they should be, before processing an immediate refund. Please note that for security reasons we can only make refunds to the original payment method you used to place your order.

For any products that appear damaged on arrival or have a broken/missing part, please contact us straight away – contact@boliving.com or 0345 3405063
Our first step would be to send you a replacement part to try and resolve the problem, and where that’s not possible, we’ll replace the item and take the old one away – we just ask that you package it back up in order for it to be brought back to us (in this instance we would arrange a courier to come and pick up the faulty product).